Lab Systems Managed Services
Your lab systems team, on subscription.
Your change request backlog keeps growing. Vendor support tickets sit unanswered for months. Your IT team is stretched too thin.
What if you had a dedicated lab systems team that actually responded in days, not quarters? Unlimited requests, 48-72 hour turnaround, flat monthly pricing.
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Why Labs Choose Us
Everything you need, nothing you don't
Unlimited Requests
No per-ticket fees. No hourly billing. Submit as many requests as you need -- we work through them in priority order.
48-72 Hour Turnaround
Most requests delivered within 2-3 business days. Complex projects get broken into phases with rapid iteration.
Flat Monthly Fee
Predictable subscription pricing. No surprise invoices, change order fees, or scope creep. Budget with confidence.
Pause or Cancel Anytime
No long-term contracts. Pause during slow periods or cancel if your needs change. No penalties, no questions asked.
Dedicated Team
A full team with expertise across LIMS platforms, integrations, reporting, and workflow optimization -- not a single point of failure.
What's Included
Common request types
Real examples with realistic turnaround times. If it touches your lab systems, we handle it.
LIMS Configuration
Form customization, workflow modifications, new test types, picklist updates, specimen label changes. Typical turnaround: 48-72 hours.
Integrations
Instrument interfaces, EMR connections (Epic, Cerner), billing system sync, and lab equipment integration. Typical turnaround: 2-4 weeks.
Custom Reports
Ad-hoc reports, scheduled exports, executive dashboards, TAT reports, QC summaries, and CAP inspection reports. Typical turnaround: 1-2 weeks.
Training & Support
New user onboarding, workflow training, troubleshooting, documentation, and SOPs. Typical turnaround: 24-48 hours.
Automation & Workflows
Auto-calculations, result validation rules, notification automation, workflow triggers, and fax notifications. Typical turnaround: 1-2 weeks.
Compliance & Optimization
CAP/CLIA requirements, audit preparation, security updates, performance tuning, database maintenance, and backup configuration.
How It Works
Three steps to get started
Onboarding & System Review
We review your current systems, workflows, and backlog. We set up a dedicated communication channel and project board for your team. Takes 1-2 weeks.
Submit Unlimited Requests
Your team submits requests directly to your project board -- LIMS configuration, reports, integrations, training, whatever you need. We prioritize together.
Fast, Iterative Delivery
We tackle requests in priority order with 48-72 hour turnaround for most items. You see constant progress and can provide feedback in real-time.
Common questions
What types of tasks can you handle?
Anything that touches your lab systems: LIMS configuration, instrument integrations, custom reports, workflow automation, API development, staff training, troubleshooting, documentation. If it's unclear whether something fits, just ask.
What if I'm not satisfied with the work?
We work iteratively so you can provide feedback throughout the process. If something doesn't meet your requirements, we revise it until it does. And if you're fundamentally unhappy, you can cancel without penalty.
How do you ensure data security and compliance?
We follow standard security protocols including secure access controls, encrypted connections, and audit logging. All changes get documented for regulatory compliance. We've supported labs through CAP, CLIA, and FDA inspections.
Can I really pause my subscription?
Yes. If you have a slow period or don't need support for a while, pause your subscription. When you're ready to resume, we pick up where we left off. No questions asked.
How quickly can we get started?
We can start onboarding within a week of signing up. The initial system review takes 1-2 weeks, then we're handling requests at full speed.
What LIMS platforms do you support?
We work with all major LIMS platforms -- LabVantage, STARLIMS, LabWare, Orchard, Sunquest, and custom-built systems. Our team has deep experience across the full range of lab informatics platforms.
Tired of waiting on vendors and IT?
Get unlimited lab systems support that actually moves at the speed your lab needs. Book an AI assessment and we'll show you exactly how we'd tackle your backlog.