Case study
Launching a drive-through testing operation on a fixed timeline.
Operating shift
Paper registration and disconnected testing steps
A digital path from registration through results
The laboratory needed to stand up a drive-through testing operation quickly while protecting registration quality, specimen identity, and result delivery.
The launch was designed as one operating path across the testing site and the laboratory, with digital registration replacing paper at the front door.
The historical COVID-19 operation launched with digital registration, a paperless testing path, and clearer status from intake through results.
Leadership decision
The deadline became manageable once registration, testing, and results were treated as one operation.
A digital path from registration through results
The constraint
The laboratory needed to stand up a drive-through testing operation quickly while protecting registration quality, specimen identity, and result delivery.
The decision
The launch was designed as one operating path across the testing site and the laboratory, with digital registration replacing paper at the front door.
What followed
The historical COVID-19 operation launched with digital registration, a paperless testing path, and clearer status from intake through results.
How the operation changed
One result. Three connected moves.
Set the launch conditions.
Define the testing path, required data, owners, and release decision.
Remove paper at intake.
Capture registration and specimen context before work enters the laboratory.
Connect site and laboratory status.
Give teams a shared view of the work from collection through result delivery.
What leaders can carry forward
The result depended on the operating conditions around the technology.
- Design the front door and laboratory path together.
- Protect specimen identity at every handoff.
- Use one release plan across operations, software, and support.
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