Gistia Direct-to-Consumer PortalAgentic consumer journeys
Connect service access, collection, laboratory status, support, and released results in one patient journey. Gistia configures the portal and implements AI agents for intake and communication tasks under your approved service and clinical rules. Available as a standalone module or with Gistia LIMS.
Explore the product
Show where the order stands and what the patient needs to do next.
Demo complete
Bring your requirements, systems, roles, and exceptions. Gistia will help shape the product around the way your organization needs to operate.
Product experience
The product views show transparent order status, appointment or collection context, patient support, and the authorized result summary.
Keep order receipt, confirmation, collection, drop-off, processing, appointment details, location, and support visible from one patient record.
Notify the patient that results are available, summarize biomarker status, surface items that need review, and provide access to the complete report.
What you get
The portal carries the patient from access and collection through laboratory processing and authorized results without forcing the patient to reconstruct what is happening across separate systems.
Give the patient a clear lifecycle from confirmation and collection through laboratory processing and result readiness.
Preserve service details, location or at-home instructions, timing, order summary, and the next required action.
Present result-ready status, key biomarkers, items needing review, the complete report, and follow-up guidance.
Product capabilities
Configure the consumer journey around the diagnostic offer, access path, appointment or collection model, laboratory handoff, status, result, and support.
Illustrate a clear consumer status journey from access through an authorized result.
Take the interactive demo →Present the service, eligibility, education, consent, purchase or access path, and the next required step.
Preserve site, date, time, instructions, address, collection status, and support around the order.
Expose confirmation, collection, drop-off, processing, result readiness, and the current next action.
Present summary findings, items needing review, the complete report, history, and appropriate follow-up.
Connected operating path
Keep the patient’s service, identity, collection, laboratory status, support, result, and next action connected throughout the experience.
Present the offer, applicable eligibility, education, consent, and access path.
Manage appointment or at-home collection details, instructions, timing, and support.
Carry the patient from confirmation and collection through processing with a clear current state.
Present the authorized result, complete report, and appropriate follow-up in the same journey.
AI agents for your workflow
Choose an agent to compare its incoming information with the work it prepares for your team.
Prepare approved guidance.
Organize service information and answer access questions from the laboratory’s approved content.
Illustrative example · DTC-119
Ready for team reviewIncoming information
AI-prepared work
Prepare the laboratory handoff.
Structure submitted details and surface missing collection or appointment information for confirmation.
Illustrative example · DTC-119
Ready for team reviewIncoming information
AI-prepared work
Prepare status communications.
Draft updates from approved laboratory status and route support requests to the responsible team.
Illustrative example · DTC-119
Ready for team reviewIncoming information
AI-prepared work
Implementation and support
One accountable team connects service configuration, patient experience, integrations, validation, launch, reliability, and controlled improvement.
Map services, eligibility, education, consent, access, intake, scheduling, handoffs, results, and support.
Test common and exception paths, validate integrations and messages, prepare teams, and support go-live.
Monitor conversion and handoffs, resolve issues, govern releases, and improve the journey from operating evidence.
Keep the direct journey reliable, improve it from patient and laboratory evidence, and extend it when the next service need is justified.
Bring your service model, access path, collection options, laboratory handoff, result experience, and support requirements.
