Gistia
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Direct-to-Consumer Portal

Create a direct patient path into appropriate diagnostic services.

Keep service access, collection or appointment details, laboratory status, support, and authorized results connected in one direct patient journey.

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Explore the product details
Gistia Direct-to-Consumer Portal showing diagnostic order progress and next steps.
Consumer order statusKeep the patient informed after purchase or access.
  1. 01Enter the serviceConnect the patient to the intended diagnostic offer and collection path.
  2. 02Complete the next stepKeep appointment or at-home collection details, timing, and support visible.
  3. 03Follow laboratory progressShow confirmation, collection, processing, and current status.
  4. 04Receive the resultPresent the authorized result summary and appropriate next action.

What you get

Keep the consumer journey coherent after the first click.

The portal carries the patient from access and collection through laboratory processing and authorized results without forcing the patient to reconstruct what is happening across separate systems.

Transparency

Show where the order stands.

Give the patient a clear lifecycle from confirmation and collection through laboratory processing and result readiness.

Continuity

Keep appointment, collection, and support together.

Preserve service details, location or at-home instructions, timing, order summary, and the next required action.

Completion

Make the result handoff understandable.

Present result-ready status, key biomarkers, items needing review, the complete report, and follow-up guidance.

Product experience

See the patient journey continue through testing and result delivery.

The product views show transparent order status, appointment or collection context, patient support, and the authorized result summary.

Gistia Direct-to-Consumer Portal showing diagnostic order progress and next steps.Consumer order status
01Order and collection status

Tell the patient where the journey stands and what happens next.

Keep order receipt, confirmation, collection, drop-off, processing, appointment details, location, and support visible from one patient record.

  • Show the complete order lifecycle
  • Keep collection or appointment details visible
  • Connect the next step and support path
Reduce uncertainty while the patient waits for laboratory completion.Take the interactive demo
Gistia Direct-to-Consumer Portal notifying a patient that diagnostic results are ready.Results ready
02Results ready

Complete the journey with a clear, authorized result handoff.

Notify the patient that results are available, summarize biomarker status, surface items that need review, and provide access to the complete report.

  • Present result-ready status
  • Summarize key biomarkers and review items
  • Connect the full report and follow-up
Turn result delivery into a clear next step instead of another disconnected portal visit.Take the interactive demo

Product capabilities

Connect the direct patient experience to laboratory reality.

Configure the consumer journey around the diagnostic offer, access path, appointment or collection model, laboratory handoff, status, result, and support.

Focused capabilityDirect-to-Consumer Portal
Consumer order statusShow patients where their order stands and what comes next.

Illustrate a clear consumer status journey from access through an authorized result.

Take the interactive demo
Service access

Connect the patient to the intended offer.

Present the service, eligibility, education, consent, purchase or access path, and the next required step.

Collection

Keep appointment or at-home details together.

Preserve site, date, time, instructions, address, collection status, and support around the order.

Status

Show the complete laboratory journey.

Expose confirmation, collection, drop-off, processing, result readiness, and the current next action.

Results

Deliver the authorized result clearly.

Present summary findings, items needing review, the complete report, history, and appropriate follow-up.

Connected operating path

From direct access to a completed diagnostic journey.

Keep the patient’s service, identity, collection, laboratory status, support, result, and next action connected throughout the experience.

01Access

Connect the patient to the service

Present the offer, applicable eligibility, education, consent, and access path.

02Prepare

Coordinate collection

Manage appointment or at-home collection details, instructions, timing, and support.

03Track

Follow laboratory progress

Carry the patient from confirmation and collection through processing with a clear current state.

04Complete

Deliver results and next steps

Present the authorized result, complete report, and appropriate follow-up in the same journey.

Implementation and support

Configure, validate, launch, and keep improving.

One accountable team connects service configuration, patient experience, integrations, validation, launch, reliability, and controlled improvement.

01Configure

Fit the portal to the consumer offer.

Map services, eligibility, education, consent, access, intake, scheduling, handoffs, results, and support.

02Validate and launch

Prove the complete patient journey.

Test common and exception paths, validate integrations and messages, prepare teams, and support go-live.

03Operate and improve

Keep the direct experience reliable.

Monitor conversion and handoffs, resolve issues, govern releases, and improve the journey from operating evidence.

Continuing accountabilityOperate · Improve · Extend

Keep the direct journey reliable, improve it from patient and laboratory evidence, and extend it when the next service need is justified.

See the shared Gistia Platform foundation

Connect the consumer experience to the complete diagnostic journey.

Bring your service model, access path, collection options, laboratory handoff, result experience, and support requirements.

Discuss direct-to-consumer diagnostics Take the interactive demo