Gistia Platform
Configure the workflow. Connect the systems. Keep the operation under control.
The Gistia Platform is a configuration-first foundation for secure intake, order and case management, evidence, human review, communications, status, results, and the actions around them.
One governed operating path
Work can enter in different ways. Every case moves through the same controlled path.
Portal, interface, paper, manual entry, scanned requisitions, fax, messages, and requests can all start or advance the work. The Gistia Platform keeps the case, context, review, action, and operating record connected.
Work enters
Portal, interface, paper, manual entry, scanned requisitions, fax, messages, and requests.
The case becomes ready
Identity and context, attachments, questions, constraints, completeness checks, and exceptions.
Work moves
Queues, labels, specimens, comments, notifications, and authorized human review.
The action lands
Orders, status, results, reports, system updates, and the complete audit history.
Platform capabilities
A working platform for the details that determine whether the process holds together.
The Gistia Platform combines the user-facing portal, configurable operating rules, connected systems, and production support required to run critical healthcare work with clear ownership.
Secure intake and order entry
Secure login, order and case creation, patient, provider, and location context, attachments, and source documents.
Users, roles, and associations
Invitations, user support, physician and delegate roles, location assignments, visibility rules, and user preferences.
Questions, rules, and validation
Ask-at-order-entry questions, field constraints, completeness checks, operating rules, routing, and exception handling.
Specimens, labels, and logistics
Printable requisitions, barcode and label content, specimen handling, print and reprint rules, manifests, and courier handoff.
Communication, results, and help
Comments tied to the record, secure email and fax, result access, download and print, notifications, help, and training.
Queues, dashboards, and auditability
Status tracking, work queues, configurable reports, dashboards, complete audit history, and integration monitoring.
Configuration first
Start with a working platform. Configure first. Extend only where the operation requires it.
The platform begins with established portal and workflow capabilities. Each deployment is shaped around the organization's users, operating rules, systems, controls, and service model.
Shape the operating experience
- Brand and interface themes
- Test menus, forms, and client accounts
- Role, visibility, and delegate rules
- Labels, notifications, and reports
- Confirmation behavior, help, and training
Join the systems around the work
- Single sign-on and multi-factor authentication
- EHR, EMR, LIS, LIMS, CTMS, and eClinical systems
- Secure email and fax delivery
- Compatible label printers and courier services
- Interface status and message monitoring
Address confirmed operating gaps
- New interface patterns
- Deeper workflow and rule changes
- Specialized label templates
- Approved platform features
- Controlled release and change management
Operating control
Your team controls daily administration. Gistia operates the platform.
A clear responsibility model gives trained analysts and administrators direct control while Gistia owns the environment, platform operations, complex changes, and production support.
Day-to-day control
- User invitations and role support
- Physician, delegate, and location associations
- Questions and field rules within permissions
- Reports, dashboards, and user preferences
- Integration message visibility and monitoring
Assisted operations
- Ticket intake and severity triage
- Complex configuration assistance
- Training and help-content updates
- Issue and escalation coordination
- Maintenance and release coordination
Vendor-owned platform work
- Hosted environment, backups, and monitoring
- Releases and security patching
- Identity setup and new system interfaces
- Deeper workflow, rule, and label changes
- Platform issue resolution and new features
Real-world intake
Built for the way work actually arrives.
Organizations can run digital and physical intake in the same operating model while preserving source documents, case visibility, and the review required before submission.
Portal and interface orders
Users create work in the portal, or connected systems create and update the case through approved interfaces.
Manual and paper orders
Authorized staff create the order from a paper requisition, attach the source, and associate the correct patient, provider, location, and account.
Turn source documents into draft orders
AI and OCR extract fields from scanned or handwritten requisitions. The original stays attached so staff can compare, correct, and approve the draft before submission.
Operating roles
Roles match the operation.
Physicians
Order with their provider context already applied.
Delegates and phlebotomists
Work for assigned physician and location combinations.
Lab and client services
Manage requisitions, comments, exceptions, status, and results.
Analysts and administrators
Control users, associations, configurable rules, reports, and monitoring.
Support and connected operations
Two clear support paths keep order questions and platform issues moving to the right team.
The operational record stays connected to the case, while production issues enter a structured support path with severity, evidence, ownership, and escalation.
Route within the operation
Portal users use Contact Us or comments on the requisition. Routing sends the question to authorized lab or client-service users, and the conversation remains tied to the case.
Route to Gistia
Requests enter through Gistia support email or the Service Desk with a summary, description, severity, and screenshots. Gistia triages, escalates production impact, and coordinates maintenance and releases.
Measurement
Measure the operation, not only the software.
Dashboards and reports make process readiness, service, exceptions, staff effort, and control visible to the teams responsible for the result.
Readiness and completeness
Required fields, supporting evidence, and cases ready to move.
Turnaround and visibility
Time in state, status clarity, service levels, and outstanding work.
Exceptions and staff effort
Manual touchpoints, corrections, escalations, and recurring friction.
Control and traceability
Ownership, changes, communications, actions, and the full audit record.
Start with one operating path
Show us what enters, who reviews it, and where the approved action should land.
We will map the operating path, system boundaries, configuration model, and support ownership required to put it into production.